On the surface buying software can seem fairly simple and straightforward. You have a need, you evaluate options, and base your decision on features, functionality and, of course, price. Inevitably though, there always seem to be ancillary costs to the solution - whether it is service, overhead, your people’s time or even data storage.
Smart purchasing decisions take into account all of the direct and indirect costs associated with a major technology purchase, and can often illuminate a 30% or more miscalculation of cost.
In 'Understanding Total Cost of Ownership' we suggest ways that get to a compelling buying decision without going through the arduous task of a full business case.